- American Gaming Systems is being sued for not paying jackpots.
- The company claims the problems were due to a glitch in the game.
- 14 gamblers allege similar issues with AGS games.
CAMDEN, N.J. - Multiple players are suing American Gaming Systems in order to recoup what they say were jackpot payouts that the company refused to pay.
The game in question, called “Capital Gains”, was created by American Gaming Systems and was operated by Caesars Interactive. A total of 14 gamblers are claiming that the online casino game did not pay out the jackpots that each of those players won.
NJ.com reported on the case of Lisa Piluso, who claims that she won a $100,000 jackpot that was then unpaid.
Piluso, through her lawyer, released a statement that included the following:
“I’m an experienced online player, and I was shocked when AGS (American Gaming Systems) officials, including the company president, told me they weren’t going to pay, even when I showed them the screenshot that I made of the $100,000 jackpot.”
The statement also alleges that the company lied to her knowingly, and then tried to buy her off:
“They said I actually won about $300, but they then offered me $1,000, saying we were ‘nice people.’ How many other players have been in the same situation but agreed to settle for a fraction of their winnings after being told they, too, were ‘nice people?’ ’’
Accident Or Intentional?
AGS claims that the issue was a glitch, not a problem with their payouts, and the New Jersey Division of Gaming Enforcement seems to mostly agree.
The Division - via AGS - claimed the issue was created by a bug that did not remove bonus graphics from the screen, thus tricking Piluso into thinking she won more money than she did.
AGS was fined by the New Jersey Attorney General’s office for failing to ensure that the game was functioning properly, but they were fined only $1,000, far below what they are alleged to owe the 14 gamblers.
Piluso is now suing AGS - and notably not Caesars - in U.S. District Court in New Jersey, where the company is based. She is accusing the company of - among other things - consumer fraud.
This case is certainly one for the online gambling community to keep an eye on in case any information backing up Piluso’s claim comes out.